Questions and answers

Questions and answers for pension cheque delivery

What will happen to my pension cheque if there is postal service interruption?

If there is a postal service interruption, appropriate contingency plans will be in place. Every effort will be made to have your cheque sent to you by courier. Please call the Government of Canada Pension Centre if your address is a postal box and not a civic address (street address).

Have you considered enrolling in direct deposit for your pension payments?  Direct deposit ensures receipt of your pension payments in your bank account, on time every month.

To enrol in direct deposit, please contact the Government of Canada Pension Centre.

I live outside of Canada, how will the postal service interruption affect me? When should I receive my pension cheque?

If there is a postal service interruption, appropriate contingency plans will be in place. We do not anticipate any delays in the receipt of your cheque.

I have just retired and should be receiving my first pension payment. Will I still be receiving it or will it be delayed until after the postal service interruption?

Appropriate contingency plans will be in place for cheque delivery if there is postal service interruption. If you are already enrolled in direct deposit, your pension payment will be deposited in your bank account. Otherwise, every effort will be made to have your cheque sent to you by courier. Please call the Government of Canada Pension Centre if your address is a postal box and not a civic address (street address).

I left the public service and am entitled to a return of contributions. Will the postal service interruption impact my payment?

Return of Contributions payments will not be sent until the postal services return to business as usual.

My original cheque was lost. Is it possible to have a replacement cheque sent to me?

Yes, it is possible to have a replacement cheque. Please contact the Government of Canada Pension Centre to advise them of the situation and to request a replacement cheque which will be sent via courier.

Have you considered enrolling in direct deposit for your pension payments?  Direct deposit ensures receipt of your pension payments in your bank account, on time every month.

I am entitled to a transfer value or Pension Benefits Division Act payment. Will the postal service interruption impact my payment?

Transfer Value payments and Pension Benefit Division Act payments issued during a postal service interruption will be sent via courier.

I am transferring my pension to another employer. Will the postal service interruption impact the transfer?

Pension assets to be transferred to other employers will be sent via courier.

I am expecting an excess payment resulting from a pension transfer or a pension value transfer. Will the postal service interruption impact the issuance of the cheque(s)?

Excess payments payable during a postal service interruption will be sent via courier if no direct deposit information is provided. Please note that direct deposit is not available for excess payments being transferred to a Registered Retirement Savings Plan (RRSP).

Questions and answers for correspondence

What will happen to my direct deposit statements?

If you register with epost, you will be able to view on line your direct deposit statements. Otherwise, your direct deposit statements will not be sent until after the postal service interruption and postal services return to business as usual epost is also a free paperless alternative to receiving all your pension documents by mail.

Please send me my estimate (pension, service buyback or other estimates) or related documentation.

You will need to contact the Government of Canada Pension Centre in order to receive this information.

How can I send you my pension documentation?

If the documentation is not urgent, and does not require your original signature, you can send it after the postal service interruption has been resolved and services have returned to business as usual.

If the documentation is urgent, you can fax it to 418-562-7965. If an original document or signature is required by the Government of Canada Pension Centre, please send it by courier to the following address:

Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
150 Dion Blvd
PO Box 8500
Matane QC  G4W 0E2 (phone number required for courier, use 418-566-7200)

How do I remit payments for service buyback instalments, leave without pay deficiencies or insurance premiums?

Payments can be sent via courier to the following address:

Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
150 Dion Blvd
PO Box 8500
Matane QC  G4W 0E2 (phone number required for courier, use 418-566-7200)

Or you can contact the Government of Canada Pension Centre for alternative payment arrangements.