Temporary Help Services client satisfaction form

The purpose of this form is to provide Temporary Help Services clients with a template to be used in contract files to fulfill the Post contract phase - Close out, warranty and audit section as identified in Phases of the Procurement Process of the Supply Manual, and also to submit information to the PSPC THS Authority”

Contract Information

Amendment History

1. Contractor Performance 

How do you rate the contractor's overall performance?

2. Resources 

Did the contractor provide the resources as identified in their proposal?
Did the contractor's resources conduct their work in a professional manner?
Were replacement resources required?

3. Replacement resources 

Did the contractor request to replace the resources immediately after contract award?
Did the replacement resources meet the requirements of the request for proposal?

4. Contract management 

Did the contractor deal with performance issues in a timely basis?
Did the contractor submit the invoices in accordance with the invoicing instructions?
Did the contractor submit the invoices in accordance with the basis of payment?
Did the contractor submit the invoices in accordance with the method of payment?

Remarks

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