How we did this month—2022

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 5 to 9, 2022 2,151 1,819
December 12 to 16, 2022 2,004 1,655
December 19 to 23, 2022 1,665 1,450
December 26 to 30, 2022 724 659

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 5 to 9, 2022 65
December 12 to 16, 2022 83
December 19 to 23, 2022 57
December 26 to 30, 2022 44

November

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
October 31 to November 4, 2022 2,422 2,017
November 7 to 11, 2022 1,952 1,686
November 14 to 18, 2022 2,254 1,775
November 21 to 25, 2022 2,317 1,795
November 28 to December 02, 2022 2,179 1,815

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date Average wait time (seconds)
October 31 to November 4, 2022 75
November 7 to 11, 2022 63
November 14 to 18, 2022 83
November 21 to 25, 2022 95
November 28 to December 02, 2022 75

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 3 to 7, 2022 2,688 1,870
October 10 to 14, 2022 1,945 1,604
October 17 to 21, 2022 2,282 1,974
October 24 to 28, 2022 2,431 1,987

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 3 to 7, 2022 145
October 10 to 14, 2022 76
October 17 to 21, 2022 59
August 24 to 28, 2022 74

September

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 5 to 9, 2022 1,788 1,502
September 12 to 16, 2022 2,216 1,971
September 19 to 23, 2022 1,767 1,506
September 26 to 30, 2022 1,884 1,508

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date Average wait time (seconds)
September 5 to 9, 2022 76
September 12 to 16, 2022 52
September 19 to 23, 2022 60
August 26 to 30, 2022 90

August

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 1 to 5, 2022 1,928 1,491
August 8 to 12, 2022 2,191 1,673
August 15 to 19, 2022 2,182 1,749
August 22 to 26, 2022 2,221 1,799
August 29 to September 2, 2022 2,103 1,909

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of August
Date Average wait time (seconds)
August 1 to 5, 2022 97
August 8 to 12, 2022 100
August 15 to 19, 2022 89
August 22 to 26, 2022 88
August 29 to September 2, 2022 43

July

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 4 to 8, 2022 1,982 1,506
July 11 to 15, 2022 2,429 1,709
July 18 to 22, 2022 2,357 2,034
July 25 to 29, 2022 2,103 1,854

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
July 4 to 8, 2022 110
July 11 to 15, 2022 128
July 18 to 22, 2022 56
July 25 to 29, 2022 46

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 6 to 10, 2022 2,413 1,771
June 13 to 17, 2022 2,236 1,715
June 20 to 24, 2022 2,104 1,785
June 27 to July 1, 2022 1,632 1,405

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 6 to 10, 2022 128
June 13 to 17, 2022 100
June 20 to 24, 2022 60
June 27 to July 1, 2022 60

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 2 to 6, 2022 2,828 2,145
May 9 to 13, 2022 2,490 1,990
May 16 to 20, 2022 2,484 2,086
May 23 to 27, 2022 1,984 1,535
May 30 to June 3, 2022 2,472 1,905

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 2 to 6, 2022 107
May 9 to 13, 2022 93
May 16 to 20, 2022 68
May 23 to 27, 2022 96
May 30 to June 3, 2022 105

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 4 to 8, 2022 3,112 2,490
April 11 to 15, 2022 2,285 1,815
April 18 to 22, 2022 2,529 1,804
April 25 to 29, 2022 3,139 2,480

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 4 to 8, 2022 89
April 11 to 15, 2022 83
April 18 to 22, 2022 131
April 25 to 29, 2022 89

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 7 to 11, 2022 3,034 2,470
March 14 to 18, 2022 3,005 2,391
March 21 to 25, 2022 3,139 2,477
March 28 to April 1, 2022 3,151 2,487

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 7 to 11, 2022 89
March 14 to 18, 2022 83
March 21 to 25, 2022 91
March 28 to April 1, 2022 100

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 7 to 11, 2022 3,066 2,569
February 14 to 18, 2022 2,982 2,476
February 21 to 25, 2022 2,891 2,438
February 28 to March 4, 2022 3,432 2,742

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 7 to 11, 2022 72
February 14 to 18, 2022 76
February 21 to 25, 2022 78
February 28 to March 4, 2022 93

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 3 to 7, 2022 2,085 1,611
January 10 to 14, 2022 2,744 2,236
January 17 to 21, 2022 2,661 2,338
January 24 to 28, 2022 2,926 2,461
January 31 to February 4th, 2022 3,560 3,012

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 3 to 7, 2022 96
January 10 to 14, 2022 92
January 17 to 21, 2022 54
January 24 to 28, 2022 68
January 31 to February 4th, 2022 74

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