How we did this month—2023

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 4 to 8, 2023 2,055 1,758
December 11 to 15, 2023 1,878 1,598
December 18 to 22, 2023 1,678 1,463
December 25 to 29, 2023 634 585

Average call wait time December 2023

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 4 to 8, 2023 69
December 11 to 15, 2023 76
December 18 to 22, 2023 57
December 25 to 29, 2023 31

November

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
October 30 to November 3, 2023 2,156 1,850
November 6 to 10, 2023 2,188 1,852
November 13 to 17, 2023 1,764 1,490
November 20 to 24, 2023 2,085 1,768
November 27 to December 1, 2023 2,236 1,808

Average call wait time November 2023

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 30 to November 3rd, 2023 65
November 6 to 10, 2023 69
November 13 to 17, 2023 74
November 20 to 24, 2023 71
November 27 to December 1, 2023 87

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 2 to 6, 2023 1,528 1,240
October 9 to 13, 2023 1,758 1,478
October 16 to 20, 2023 2,238 1,874
October 23 to 27, 2023 2,052 1,704

Average call wait time October 2023

The table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 2 to 6, 2023 100
October 9 to 13, 2023 72
October 16 to 20, 2023 76
October 23 to 27, 2023 70

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 seconds
September 4 to 8, 2023 1,744 1,489
September 11 to 15, 2023 2,044 1,768
September 18 to 22, 2023 2,028 1,694
September 25 to 29, 2023 2,069 1,656

Average call wait time September 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 4 to 8, 2023 61
September 11 to 15, 2023 65
September 18 to 22, 2023 71
September 25 to 29, 2023 81

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 seconds
July 31 to August 4, 2023 2,072 1,757
August 7 to 11, 2023 1,579 1,335
August 14 to 18, 2023 2,245 1,911
August 21 to 25, 2023 1,815 1,661
August 28 to September 1, 2023 1,950 1,659

Average call wait time August 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date Average Wait Time (seconds)
July 31 to August 4, 2023 62
August 7 to 11, 2023 89
August 14 to 18, 2023 72
August 21 to 25, 2023 45
August 28 to September 1, 2023 74

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total Calls Number of Calls Answered within 180 seconds
July 3 to 7, 2023 2,100 1,777
July 10 to 14, 2023 2,772 2,153
July 17 to 21, 2023 2,290 1,924
July 24 to 28, 2023 2,137 1,823

Average call wait time July 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Average wait time for each week of the month of July
Date Average Wait Time (seconds)
July 3 to 7, 2023 71
July 10 to 14, 2023 93
July 17 to 21, 2023 73
July 24 to 28, 2023 69

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 seconds
June 5 to 9, 2023 2,496 2,191
June 12 to 16, 2023 2,400 2,102
June 19 to 23, 2023 2,349 1,946
June 26 to 30, 2023 2,502 2,047

Average call wait time June 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of June
Date Average Wait Time (seconds)
June 5 to 9, 2023 60
June 12 to 16, 2023 58
June 19 to 23, 2023 79
June 26 to 30, 2023 81

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 seconds
May 1 to 5, 2023 2,559 2,181
May 8 to 12, 2023 2,282 2,006
May 15 to 19, 2023 2,146 1,798
May 22 to 26, 2023 1,797 1,533
May 28 to June 2, 2023 2,512 2,060

Average call wait time May 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 1 to 5, 2023 72
May 8 to 12, 2023 54
May 15 to 19, 2023 78
May 22 to 26, 2023 73
May 29 to June 2, 2023 93

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 seconds
April 3 to 7, 2023 2,280 1,818
April 10 to 14, 2023 2,339 1,900
April 17 to 21, 2023 2,252 1,812
April 24 to 28, 2023 1,646 1,376

Average call wait time April 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 3 to 7, 2023 91
April 10 to 14, 2023 95
April 17 to 21, 2023 87
April 24 to 28, 2023 66

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 seconds
March 6 to 10, 2023 3,003 2,641
March 13 to 17, 2023 2,983 2,453
March 20 to 24, 2023 3,057 2,473
March 27 to 31, 2023 2,958 2,428

Average call wait time March 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 6 to 10, 2023 52
March 13 to 17, 2023 75
March 20 to 24, 2023 83
March 27 to 31, 2023 79

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
January 30 to February 3, 2023 3,556 2,842
February 6 to 10, 2023 3,041 2,524
February 13 to 17, 2023 2,634 2,217
February 20 to 24, 2023 2,837 2,404
February 27 to March 3, 2023 3,286 2,713

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
January 30 to February 3, 2023 87
February 6 to 10, 2023 81
February 13 to 17, 2023 69
February 20 to 24, 2023 67
February 27 to March 3, 2023 71

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 2 to 6, 2023 1,766 1,435
January 9 to 13, 2023 2,754 2,184
January 16 to 20, 2023 2,563 2,118
January 23 to 27, 2023 2,742 2,204

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 2 to 6, 2023 76
January 9 to 13, 2023 85
January 16 to 20, 2023 82
January 23 to 27, 2023 89

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