Service standard results
Below you will find our latest Service standard results.
Service (Goal) | Number completed |
Percentage met |
Target |
---|---|---|---|
Initial payment to retired members (30/45 days) | 198 | 98% | 96% |
Initial payments to survivors (30 days) | 75 | 100% | 96% |
Pension benefit division payments (120 or 45 days) | 24 | 100% | 90% |
Transfer value payments (45 days) | 108 | 100% | 96% |
Return of contribution payments (30 days) | 99 | 100% | 96% |
Pension benefit division estimates (5 days) | 61 | 90% | 90% |
Pension estimates—in writing (5 days) | 827 | 98% | 90% |
Pension estimates—over the phone (Immediately) | 972 | 100% | 96% |
Pension benefit options statements (5 days) | 704 | 97% | 90% |
Service buyback estimates—in writing (5 days) | 109 | 97% | 90% |
Service buyback estimates—over the phone (Immediately) | 61 | 100% | 96% |
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