Dispute resolution resources

Consult these reference materials to help you manage a conflict, prepare for a discussion and better understand business dispute management and alternative dispute resolution.

• Alternative business dispute management services
• Differences between alternative dispute resolution and litigation
• Eight steps to effective conflict management
• Guiding principles for alternative dispute resolution
• Learn about the supplier dispute management a process
• Preparing for a facilitated discussion
• Preparing to discuss a conflict with a conflict management practitioner
• Six keys to effective communication (when negotiating)
• The fairness triangle: Creating a fair and satisfactory service experience
• Who should be at the table for alternative dispute resolution