How the Government of Canada Pension Centre did in 2018

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
Dec. 3 to 7, 2018 7,567 5,973
Dec. 10 to 14, 2018 7,327 6,137
Dec. 17 to 21, 2018 6,744 5,821
Dec. 24 to 28, 2018 2,539 2,290
Dec. 31, 2018 to Jan. 4, 2019 5,224 4,317

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in December.

December 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
Dec. 3 to 7, 2018 85
Dec. 10 to 14, 2018 69
Dec. 17 to 21, 2018 57
Dec. 24 to 28, 2018 42
Dec. 31, 2018 to Jan. 4, 2019 71

November

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 5 to 9, 2018 7,096 6,012
November 12 to 16, 2018 6,417 5,023
November 19 to 23, 2018 7,476 6,133
November 26 to 30, 2018 6,611 5,145

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in November.

November 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 5 to 9, 2018 65
November 12 to 16, 2018 89
November 19 to 23, 2018 74
November 26 to 30, 2018 85

October

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 1 to 5, 2018 7,629 6,356
October 8 to 12, 2018 6,366 5,247
October 15 to 19, 2018 8,305 6,481
October 22 to 26, 2018 7,433 6,248
October 29 to November 2, 2018 7,482 6,328

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in October.

October 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 1 to 5, 2018 66
October 8 to 12, 2018 73
October 15 to 19, 2018 90
October 22 to 26, 2018 70
October 29 to November 2, 2018 65

September

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 3 to 7, 2018 7,429 5,703
September 10 to 14, 2018 7,822 6,713
September 17 to 21, 2018 7,751 6,274
September 24 to 28, 2018 7,182 5,909

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in September.

September 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 3 to 7, 2018 103
September 10 to 14, 2018 61
September 17 to 21, 2018 75
September 24 to 28, 2018 78

August

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 6 to 10, 2018 5,784 4,818
August 13 to 17, 2018 6,870 5,863
August 20 to 24, 2018 6,937 5,859
August 27 to 31, 2018 8,734 6,618

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in August.

August 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 6 to 10, 2018 69
August 13 to 17, 2018 61
August 20 to 24, 2018 65
August 27 to 31, 2018 101

July

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 2 to 6, 2018 5,170 4,397
July 9 to 13, 2018 6,544 5,605
July 16 to 21, 2018 6,687 5,594
July 23 to 27, 2018 6,945 5,925
July 30 to August 3, 2018 6,479 5,300

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in July.

July 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 2 to 6, 2018 62
July 9 to 13, 2018 61
July 16 to 21, 2018 68
July 23 to 27, 2018 60
July 30 to August 3, 2018 74

June

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 4 to 8, 2018 7,216 5,745
June 11 to 15, 2018 7,075 5,852
June 18 to 22, 2018 6,780 5,669
June 25 to 29, 2018 6,469 5,309

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in June.

June 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 4 to 8, 2018 88
June 11 to 15, 2018 75
June 18 to 22, 2018 69
June 25 to 29, 2018 79

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May, 7 to 11 2018 7,078 5,641
May, 14 to 18, 2018 7,452 5,672
May, 21 to 25, 2018 6,056 4,881
May, 28 to June 1, 2018 7,613 6,050

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May, 7 to 11 2018 82
May, 14 to 18, 2018 100
May, 21 to 25, 2018 80
May, 28 to June 1, 2018 90

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 2 to 6, 2018 n/a n/a
April 9 to 13, 2018 8,726 6,373
April 16 to 20, 2018 8,693 6,498
April 23 to 27, 2018 8,563 6,519
April 30 to May 4, 2018 8,231 6,250

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 2 to 6, 2018 n/a
April 9 to 13, 2018 113
April 16 to 20, 2018 99
April 23 to 27, 2018 96
April 30 to May 4, 2018 101

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 5 to 09, 2018 9,783 6,417
March 12 to 16, 2018 9,689 6,982
March 19 to 23, 2018 6,889 4,636
March 26 to 30, 2018 n/a n/a

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 5 to 09, 2018 150
March 12 to 16, 2018 122
March 19 to 23, 2018 149
March 26 to 30, 2018 n/a

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2018 8,105 6,850
February 12 to 16, 2018 8,095 6,838
February 19 to 23, 2018 9,416 7,427
February 26 to March 2, 2018 13,549 8,957

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2018 65
February 12 to 16, 2018 65
February 19 to 23, 2018 85
February 26 to March 2, 2018 140

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to 5, 2018 5,546 4,082
January 8 to 12, 2018 8,674 6,937
January 15 to 19, 2018 8,066 6,769
January 22 to 26, 2018 10,468 7,878
January 29 to February 02, 2018 10,459 8,127

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to January 5, 2018 111
January 8 to 12, 2018 83
January 15 to 19, 2018 63
January 22 to 26, 2018 105
January 29 to February 2, 2018 91
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