How the Government of Canada Pension Centre did in 2024
View the most recent monthly client call statistics from the Government of Canada Pension Centre
The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.
May
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in May.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| May 6 to 10, 2024 | 6,486 | 5,795 |
| May 13 to 17, 2024 | 5,994 | 5,314 |
| May 20 to 24, 2024 | 4,827 | 4,172 |
| May 27 to 31, 2024 | 7,018 | 5,453 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in May.
| Date | Average wait time (seconds) |
|---|---|
| May 6 to 10, 2024 | 47 |
| May 13 to 17, 2024 | 51 |
| May 20 to 24, 2024 | 55 |
| May 27 to 31, 2024 | 74 |
April
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in April.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| April 1 to 5, 2024 | 6,578 | 5,284 |
| April 8 to 12, 2024 | 7,089 | 6,167 |
| April 15 to 19, 2024 | 7,399 | 6,330 |
| April 22 to 26, 2024 | 7,47 | 6,430 |
| April 29 to May 3, 2024 | 7,067 | 6,179 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in April.
| Date | Average wait time (seconds) |
|---|---|
| April 1 to 5, 2024 | 89 |
| April 8 to 12, 2024 | 58 |
| April 15 au 19, 2024 | 59 |
| April 22 to 26, 2024 | 61 |
| April 29 to May 3, 2024 | 55 |
March
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in March.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| March 4 to 8, 2024 | 7,411 | 6,470 |
| March 11 to 15, 2024 | 7,420 | 6,431 |
| March 18 to 22, 2024 | 7,733 | 6,536 |
| March 25 to 29, 2024 | 6,201 | 5,207 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in March.
| Date | Average wait time (seconds) |
|---|---|
| March 4 to 8, 2024 | 54 |
| March 11 to 15, 2024 | 57 |
| March 18 to 22, 2024 | 68 |
| March 25 to 29, 2024 | 68 |
February
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in February.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| February 5 to 9, 2024 | 7,584 | 6,426 |
| February 12 to 16, 2024 | 8,596 | 7,087 |
| February 19 to 23, 2024 | 9,170 | 7,456 |
| February 26 to 1 March, 2024 | 8,495 | 7,195 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in February.
| Date | Average wait time (seconds) |
|---|---|
| February 5 to 9, 2024 | 78 |
| February 12 to 16, 2024 | 80 |
| February 19 to 23, 2024 | 78 |
| February 26 to March 1, 2024 | 70 |
January
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in January.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| January 1 to 5, 2024 | 5,861 | 4,543 |
| January 8 to 12, 2024 | 7,476 | 6,055 |
| January 15 to 19, 2024 | 7,229 | 6,388 |
| January 22 to 26, 2024 | 7,150 | 6,320 |
| January 29 to February 2, 2024 | 8,271 | 7,088 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in January.
| Date | Average wait time (seconds) |
|---|---|
| January 1 to 5, 2024 | 100 |
| January 8 to 12, 2024 | 85 |
| January 15 to 19, 2024 | 54 |
| January 22 to 26, 2024 | 54 |
| January 29 to February 2, 2024 | 65 |
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