How the Government of Canada Pension Centre did in 2024

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
September 30 to October 4, 2024 5,384 4,332
October 7 to 11, 2024 6,297 5,106
October 14 to 18, 2024 5,271 4,478
October 21 to 25, 2024 6,632 5,690
October 28 to November 1, 2024 6,765 5,743

Average call wait time

JunThe table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
September 30 to October 4, 2024 98
October 7 to 11, 2024 93
October 14 to 18, 2024 68
October 21 to 25, 2024 67
October 28 to November 1, 2024 71

September

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 2 to 6, 2024 5,727 4,903
September 9 to 13, 2024 6,460 5,314
September 16 to 20, 2024 6,364 5,429
September 23 to 27, 2024 6,495 5,656

Average call wait time

JunThe table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date Average wait time (seconds)
September 2 to 6, 2024 64
September 9 to 13, 2024 84
September 16 to 20, 2024 70
September 23 to 27, 2024 56

August

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
August 5 to 9, 2024 5,713 4,924
August 12 to 16, 2024 6,481 5,667
August 19 to 23, 2024 6,585 5,573
August 26 to 30, 2024 6,650 5,893

Average call wait time

JunThe table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of June
Date Average wait time (seconds)
August 5 to 9, 2024 70
August 12 to 16, 2024 58
August 19 to 23, 2024 56
August 26 to 30, 2024 51

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 6 to 10, 2024 6,486 5,795
May 13 to 17, 2024 5,994 5,314
May 20 to 24, 2024 4,827 4,172
May 27 to 31, 2024 7,018 5,453

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2024 47
May 13 to 17, 2024 51
May 20 to 24, 2024 55
May 27 to 31, 2024 74

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2024 6,578 5,284
April 8 to 12, 2024 7,089 6,167
April 15 to 19, 2024 7,399 6,330
April 22 to 26, 2024 7,47 6,430
April 29 to May 3, 2024 7,067 6,179

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2024 89
April 8 to 12, 2024 58
April 15 au 19, 2024 59
April 22 to 26, 2024 61
April 29 to May 3, 2024 55

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2024 7,411 6,470
March 11 to 15, 2024 7,420 6,431
March 18 to 22, 2024 7,733 6,536
March 25 to 29, 2024 6,201 5,207

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2024 54
March 11 to 15, 2024 57
March 18 to 22, 2024 68
March 25 to 29, 2024 68

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2024 7,584 6,426
February 12 to 16, 2024 8,596 7,087
February 19 to 23, 2024 9,170 7,456
February 26 to 1 March, 2024 8,495 7,195

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2024 78
February 12 to 16, 2024 80
February 19 to 23, 2024 78
February 26 to March 1, 2024 70

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to 5, 2024 5,861 4,543
January 8 to 12, 2024 7,476 6,055
January 15 to 19, 2024 7,229 6,388
January 22 to 26, 2024 7,150 6,320
January 29 to February 2, 2024 8,271 7,088

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to 5, 2024 100
January 8 to 12, 2024 85
January 15 to 19, 2024 54
January 22 to 26, 2024 54
January 29 to February 2, 2024 65

Previous years

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