How the Government of Canada Pension Centre did in 2025
View the most recent monthly client call statistics from the Government of Canada Pension Centre
The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.
January
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in January.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| January 6 to 10, 2025 | 8,621 | 6,289 |
| January 13 to 17, 2025 | 8,253 | 6,482 |
| January 20 to 24, 2025 | 6,961 | 4,927 |
| January 27 to 31, 2025 | 8,136 | 6,569 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in January.
| Date | Average wait time (seconds) |
|---|---|
| January 6 to 10, 2025 | 133 |
| January 13 to 17, 2025 | 98 |
| January 20 to 24, 2025 | 150 |
| January 27 to 31, 2025 | 87 |
Previous years
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