How we did this month—2018

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
Dec. 3 to 7, 2018 2,289 1,881
Dec. 10 to 14, 2018 2,095 1,711
Dec. 17 to 21, 2018 1,964 1,663
Dec. 24 to 28, 2018 568 505
Dec. 31, 2018 to Jan. 4, 2019 1,314 1,136

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in December.

December 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
Dec. 3 to 7, 2018 75
Dec. 10 to 14, 2018 73
Dec. 17 to 21, 2018 68
Dec. 24 to 28, 2018 50
Dec. 31, 2018 to Jan. 4, 2019 64

November

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 5 to 9, 2018 2,194 1,858
November 12 to 16, 2018 1,865 1,642
November 19 to 23, 2018 2,252 1,910
November 26 to 30, 2018 2,143 1,680

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in November.

November 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 5 to 9, 2018 72
November 12 to 16, 2018 53
November 19 to 23, 2018 64
November 26 to 30, 2018 99

October

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 1 to 5, 2018 2,327 1,920
October 8 to 12, 2018 1,922 1,638
October 15 to 19, 2018 2,325 1,973
October 22 to 26, 2018 2,279 1,863
October 29 to November 2, 2018 2,442 2,053

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in October.

October 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 1 to 5, 2018 72
October 8 to 12, 2018 66
October 15 to 19, 2018 67
October 22 to 26, 2018 83
October 29 to November 2, 2018 73

September

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 3 to 7, 2018 1,910 1,562
September 10 to 14, 2018 2,257 1,974
September 17 to 21, 2018 2,234 1,882
September 24 to 28, 2018 2,191 1,783

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in September.

September 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 3 to 7, 2018 91
September 10 to 14, 2018 54
September 17 to 21, 2018 73
September 24 to 28, 2018 87

August

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 6 to 10, 2018 1,820 1,577
August 13 to 17, 2018 2,129 1,775
August 20 to 24, 2018 2,140 1,793
August 27 to 31, 2018 2,303 1,942

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in August.

August 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 6 to 10, 2018 61
August 13 to 17, 2018 76
August 20 to 24, 2018 67
August 27 to 31, 2018 66

July

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 2 to 6, 2018 1,695 1,400
July 9 to 13, 2018 2,111 1,758
July 16 to 21, 2018 2,186 1,775
July 23 to 27, 2018 2,137 1,760
July 30 to August 3, 2018 2,050 1,661

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in July.

July 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 2 to 6, 2018 78
July 9 to 13, 2018 82
July 16 to 21, 2018 88
July 23 to 27, 2018 73
July 30 to August 3, 2018 91

June

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 4 to 8, 2018 2,378 1,971
June 11 to 15, 2018 2,201 1,907
June 18 to 22, 2018 2,226 1,800
June 25 to 29, 2018 2,036 1,628

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in June.

June 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 4 to 8, 2018 74
June 11 to 15, 2018 58
June 18 to 22, 2018 81
June 25 to 29, 2018 85

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 7 to 11, 2018 2,388 2,067
May 14 to 18, 2018 2,263 1,945
May 21 to 25, 2018 1,937 1,576
May 28 to June 1, 2018 2,333 1,982

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 7 to 11, 2018 70
May 14 to 18, 2018 64
May 21 to 25, 2018 91
May 28 to June 1, 2018 70

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 2 to 6, 2018 n/a n/a
April 9 to 13, 2018 2,945 2,440
April 16 to 20, 2018 2,847 2,377
April 23 to 27, 2018 2,714 2,323
April 30 to May 4, 2018 2,784 2,381

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 2 to 6, 2018 n/a
April 9 to 13, 2018 72
April 16 to 20, 2018 73
April 23 to 27, 2018 61
April 30 to May 4, 2018 59

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 5 to 9, 2018 3,220 2,696
March 12 to 16, 2018 3,058 2,496
March 19 to 23, 2018 3,251 2,626
March 26 to 30, 2018 n/a n/a

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 5 to 9, 2018 72
March 12 to 16, 2018 83
March 19 to 23, 2018 83
March 26 to 30, 2018 n/a

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2018 2,562 2,277
February 12 to 16, 2018 2,398 2,053
February 19 to 23, 2018 2,542 2,221
February 26 to March 2, 2018 4,073 3,437

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2018 54
February 12 to 16, 2018 61
February 19 to 23, 2018 57
February 26 to March 2, 2018 75

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to January 5, 2018 1,604 1,394
January 8 to 12, 2018 2,656 2,218
January 15 to 19, 2018 2,644 2,363
January 22 to 26, 2018 3,802 3,121
January 29 to February 2, 2018 3,107 2,634

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to January 5, 2018 54
January 8 to 12, 2018 67
January 15 to 19, 2018 47
January 22 to 26, 2018 78
January 29 to February 2, 2018 63
Report a problem on this page
Date modified: