How we did this month for Canadian Armed Forces—2025

View the most recent monthly client call statistics from the Government of Canada Pension Centre for Canadian Armed Forces.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 6 to 10, 2025 2,780 2,281
January 13 to 17, 2025 2,679 2,239
January 20 to 24, 2025 2,018 1,627
January 27 to 31, 2025 2,845 2,324

Average call wait time January 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 6 to 10, 2025 82
January 13 to 17, 2025 71
January 20 to 24, 2025 98
January 27 to 31, 2025 79

Previous years

Date modified: