How the Government of Canada Pension Centre did in 2022

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 5 to 9, 2022 5,988 4,818
December 12 to 16, 2022 6,140 5,042
December 19 to 23, 2022 5,534 4,813
December 26 to 30, 2022 2,797 2,168

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 5 to 9, 2022 80
December 12 to 16, 2022 83
December 19 to 23, 2022 60
December 26 to 30, 2022 82

November

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
October 31 to November 4, 2022 6,203 5,375
November 7 to 11, 2022 5,423 4,540
November 14 to 18, 2022 7,393 5,546
November 21 to 25, 2022 6,790 5,573
November 28 to December 02, 2022 6,667 5,356

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date Average wait time (seconds)
October 31 to November 4, 2022 60
November 7 to 11, 2022 79
November 14 to 18, 2022 138
November 21 to 25, 2022 86
November 28 to December 02, 2022 100

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 3 to 7, 2022 7,080 5,246
October 10 to 14, 2022 5,579 4,688
October 17 to 21, 2022 5,529 4,123
October 24 to 28, 2022 7,000 5,895

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 3 to 7, 2022 189
October 10 to 14, 2022 71
October 17 to 21, 2022 146
October 24 to 28, 2022 120

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 5 to 9, 2022 5,300 4,435
September 12 to 16, 2022 6,323 5,412
September 19 to 23, 2022 5,449 4,520
September 26 to 30, 2022 4,129 2,933

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date Average wait time (seconds)
September 5 to 9, 2022 67
September 12 to 16, 2022 62
September 19 to 23, 2022 73
September 26 to 30, 2022 156

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 1 to 5, 2022 5,014 4,242
August 8 to 12, 2022 5,771 4,846
August 15 to 19, 2022 5,991 5,131
August 22 to 26, 2022 5,900 5,120
August 29 to September 2, 2022 6,290 5,502

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of August
Date Average wait time (seconds)
August 1 to 5, 2022 72
August 8 to 12, 2022 70
August 15 to 19, 2022 67
August 22 to 26, 2022 59
August 29 to September 2, 2022 57

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 4 to 8, 2022 5,208 4,519
July 11 to 15, 2022 6,354 5,456
July 18 to 22, 2022 5,943 5,025
July 25 to 29, 2022 5,752 5,056

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
July 4 to 8, 2022 59
July 11 to 15, 2022 64
July 18 to 22, 2022 74
July 25 to 29, 2022 52

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 6 to 10, 2022 5,673 4,852
June 13 to 17, 2022 6,503 5,590
June 20 to 24, 2022 6,030 5,346
June 27 to July 1, 2022 4,812 4,253

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 6 to 10, 2022 61
June 13 to 17, 2022 61
June 20 to 24, 2022 50
June 27 to July 1, 2022 53

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 2 to 6, 2022 6,428 939
May 9 to 13, 2022 6,222 5,623
May 16 to 20, 2022 6,552 5,698
May 23 to 27, 2022 5,377 4,714
May 30 to June 3, 2022 6,445 5,314

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 2 to 6, 2022 68
May 9 to 13, 2022 43
May 16 to 20, 2022 56
May 23 to 27, 2022 54
May 30 to June 3, 2022 81

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 4 to 8, 2022 7,715 6,309
April 11 to 15, 2022 4,646 3,279
April 18 to 22, 2022 7,279 5,072
April 25 to 29, 2022 7,863 6,128

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 4 to 8, 2022 75
April 11 to 15, 2022 178
April 18 to 22, 2022 151
April 25 to 29, 2022 88

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 7 to 11, 2022 8,790 7,287
March 14 to 18, 2022 8,791 7,110
March 21 to 25, 2022 8,424 6,735
March 28 to April 1, 2022 8,403 6,768

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 7 to 11, 2022 74
March 14 to 18, 2022 79
March 21 to 25, 2022 81
March 28 to April 1, 2022 85

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 7 to 11, 2022 9,420 7,393
February 14 to 18, 2022 7,996 6,862
February 21 to 25, 2022 8,698 7,226
February 28 to March 4, 2022 9,839 7,913

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 7 to 11 88
February 14 to 18, 2022 61
February 21 to 25, 2022 67
February 21 to March 4,2022 71

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 3 to 7, 2022 6,543 4,890
January 10 to 14, 2022 7,711 5,408
January 17 to 21, 2022 7,252 6,270
January 24 to 28, 2022 8,340 6,610
January 31 to February 4th, 2022 8,755 6,914

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 3 to 7, 2022 116
January 10 to 14, 2022 144
January 17 to 21, 2022 56
January 24 to 28, 2022 90
January 31 to February 4th, 2022 86

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